Reviews
State Farm® Agent Michelle Wilson
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Craig Norell
September 30, 2026
"Professional and courteous service"
We responded:
"Thank you for the five-star review, Craig! We appreciate you! - Michelle"
Mike Barlow
September 30, 2026
"Kelly is always helpful and quick in responding to questions!"
We responded:
"Thank you so much for your kind words, Mike! We appreciate you! - Michelle"
Grace Beam
September 22, 2026
"Emily is so helpful and patient! She was quick to assist us with any questions we had and was delightful to talk to. I highly recommend working with her if you go through Michelle Wilson’s State Farm branch!"
We responded:
"Thank you for the 5-star review Grace! We are happy we met your expectations and that Emily was so helpful! Thank you for the recommendation! We appreciate you trusting us with your insurance needs!"
ERSent
September 11, 2026
"Having just worked with Michelle Wilson, I’m switching my home and auto insurance to State Farm!"
We responded:
"ERSent, thank you for the fantastic review! We’re always here to support you with your insurance needs!"
Jake Sere
September 3, 2026
"I had a policy/billing issue that my current now former agent was less than helpful in solving. I called Michelle’s office and Kelly gave me all the info I needed to solve it via State Farm’s billing center. Kelly has earned my business and I have switched agents."
We responded:
"We really appreciate your 5-star review Jake! Providing great service and products is always our goal, and we’re so happy to know we met your expectations. We appreciate you! "
Becky Perdue
August 29, 2026
"I text a question to Michelle Wilson State Farm on Friday evening, thinking I would get a response on Monday. To my surprise, I get a call Saturday from Jess Pugh with the answer to my question, plus she followed up with an email with additional information to assist me.
I highly recommend Michelle Wilson State Farm, Michelle and all her team are incredible !!!"
We responded:
"Thank you so much for the 5 stars, Becky! We truly appreciate your feedback and trusting us with your insurance needs! We are always happy to help whenever you need us. "
Richard Drewry
August 28, 2026
"Professional staff always responsive, efficient and pleasant."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thank you for trusting us with your insurance needs!"
Elaina Henninger
August 21, 2026
"AMAZING! Emily is super helpful, diligent, and responds quickly. 10/10 recommend Michelle Wilson State Farm!"
We responded:
"Thank you, Elaina! We appreciate your 5 star review and trusting us with your insurance needs!"
Bonnie Clark
August 16, 2026
"I’ve been a client of Michelle Wilson State Farm Insurance for just over 15 years, bundling my home and car services. I am buying a new home and needed a quote to provide my mortgage lender. I spoke with Emily, she was so very friendly and quick to get the quote to me. She was also very knowledgeable when I called back with questions, making sure I was confident with my insurance services. I appreciate very much working with Emily on my upcoming insurance needs."
We responded:
"Thank you Bonnie! We appreciate the 5-star Review and your continued trust in us for your insurance needs! We are so happy you had a great experience with Emily!
Michelle Wilson Agency Owner
"
David Burch
August 12, 2026
"Michelle is the best!"
We responded:
"Thank you for the 5 star review David! We appreciate you and Pam trusting us with your insurance needs! "
Joshua Laughlin
July 27, 2026
"Kelly was super helpful! Very quick and kind!"
We responded:
"Thank you for the kind words and 5 Star Review Joshua! AND thank you for choosing our Agency for your insurance needs! We forward to serving you! "
Kristine Mai
July 18, 2026
"Jess genuinely cares about her clients and wants what is best for them. Her professionalism, knowledge, and dedication made the entire process easy and stress-free."
We responded:
"Thank you Kristine! We truly appreciate your 5-star review and are grateful for the opportunity to serve you. We look forward to helping you with all your insurance needs—now and in the future. Thanks again! "
Kaitlyn Huynh
July 18, 2026
"I had an outstanding experience working with Jess. She was incredibly kind, patient, and thorough in explaining the different insurance policy options available to me. She took the time to answer all of my questions and made sure I fully understood my coverage choices without ever making me feel rushed. Jess goes above and beyond to ensure each customer receives the coverage that best fits their individual needs,
I highly recommend Jess to anyone looking for an insurance representative who is knowledgeable, trustworthy, and committed to providing the best possible customer experience."
We responded:
"We truly appreciate your 5-star review and are grateful for the opportunity to serve you Kaitlyn! It's always so encouraging to hear good news and good reviews! We look forward to helping you with all your insurance needs—now and in the future. Thanks again! ⭐⭐⭐⭐⭐"
JoAnn Isom
July 1, 2026
"I am grateful for Michelle Wilson
Love State Farm Ins.Service was great over 50+ yrs..Thank you John
For great service.."
We responded:
"Thank you for the kind words JoAnn! We truly appreciate your 5-star review and are grateful for the opportunity to serve you and help with all your insurance needs! Thanks again! ⭐⭐⭐⭐⭐"
David Namer
May 21, 2026
"Very knowledgeable, assessable, and easy to work with. She is more customer oriented than company oriented and will sacrifice potential income for providing a customer the right coverage for them. I recommend without reservation."
We responded:
"Thank you for your review, Mr. Namer! We appreciate you trusting us with your insurance needs and are so happy you had a great experience as well!! Welcome to our Agency!"
Otis MacNeill
May 21, 2026
"Always good service with Kelly"
We responded:
"Thank you Mr. MacNeill! We appreciate you sharing your positive experience! We thank YOU for your continued business and trust in our agency. "
Rena Rose
May 15, 2026
"Kelly's the best!"
We responded:
"Thank you for the review, Rena! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate you!"
Ernestine Moore
April 9, 2026
"Kelly was very friendly and helpful with my request."
We responded:
"Thank you for the 5-Star review Ernestine! We’re happy to hear that Kelly was friendly and helpful with your request. We truly appreciate your kind words and trusting us with your insurance needs!
Michelle L. Wilson Agency Owner"
Lisa Tennyson
March 13, 2026
"Kelly was very helpful with getting my new policy and gave me a great quote and took care of me quickly !! Michelle wilson has been my agent for around 35 years and always taken care of my ever changing needs"
We responded:
"Thank you for the 5-Star review Lisa! It is a joy serving you and your family. Thank you for your trust in our agency for your insurance needs and for your friendship over the years!"
Dana Shearon
February 26, 2026
"We have used State Farm for years for several properties and vehicles. Kelly is always ready and willing to help in any way. I hope she knows how great it feels knowing you can depend on her to get anything we need done."
We responded:
"Dana, thank you so much for your kind words and for being with our office over the years! We appreciate you taking the time to share your experience. We’re happy to hear that you’ve had a positive experience with our office and appreciate the opportunity to assist you with your insurance needs. Thank you for choosing our office! - Michelle "
Michael Gelfand
January 21, 2026
"Ms. Ritter was very polite and efficient."
We responded:
"Thank you for taking the time to leave us a review, Michael! We appreciate your feedback and are glad to hear you had a positive experience with our office. Thank you for giving us the opportunity to assist you! - Michelle "
P P
January 9, 2026
"Kelly was super helpful and prompt in helping me adjust my coverage."
We responded:
"Thank you for sharing your experience, P P! We’re happy to hear that your request was handled in a timely manner and that you had a positive experience with our office. We appreciate you choosing us for your insurance needs! - Michelle "
Jaime Byram
December 2, 2025
"Michelle has a passion for helping her customers. As a contractor, I have seen her work hard to find resources, advocate, and offer support during her customers’ big life events, both good and bad. She has surrounded herself with a team that is knowledgeable and helpful. If you’re looking for an insurance agent who has your back, Michelle is there to make life go right!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Emma Thomas
December 2, 2025
"Kelly was so patient and kind! I have always had a positive experience with everyone I interact with!"
We responded:
"We appreciate your review, Emma! We are happy to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help you with your insurance needs!"
Jean Sherman
October 23, 2025
"I couldn't ask for better service. They are always timely, efficient and professional."
We responded:
"Jean, thank you for your wonderful feedback! It means a lot that you took a moment to share your experience with our office. We appreciate the opportunity to assist you and look forward to helping whenever you need us! - Michelle "